FAQ
Ordering & Delivery
Q: How do I place a grocery order?
A: You can place an order directly through our website or mobile app. Simply browse by category, add items to your cart, and schedule a delivery time that works for you.
Q: What areas do you deliver to?
A: We currently serve [insert local towns or regions here]. You can enter your zip code on our homepage to check if we deliver to your area.
Q: When will my groceries be delivered?
A: We offer same-day and next-day delivery options. Available time slots will be shown at checkout based on your delivery address.
Q: Can I schedule a delivery in advance?
A: Yes! You can schedule your delivery up to 7 days in advance to best fit your travel or hosting plans.
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Products & Substitutions
Q: What kind of products do you offer?
A: We offer a full selection of groceries, including fresh produce, meats, dairy, pantry staples, snacks, beverages, and household essentials.
Q: What happens if an item I ordered is out of stock?
A: If an item is unavailable, we will contact you to approve a suitable substitution or offer a refund for the missing item.
Q: Can I request specific brands or items?
A: Yes! You can include special instructions at checkout, and our shoppers will do their best to fulfill your preferences.
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Payments & Fees
Q: What payment methods do you accept?
A: We accept all major credit and debit cards, as well as digital wallets like Apple Pay and Google Pay.
Q: Is there a delivery fee?
A: Delivery fees vary based on location and order size. You'll see the exact delivery fee during checkout before confirming your order.
Q: Do I need to tip my delivery driver?
A: Tips are optional but always appreciated. You can add a tip during checkout or give one directly to your driver.
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Account & Support
Q: Do I need an account to place an order?
A: Yes, creating a free account allows you to save delivery addresses, view past orders, and track your delivery in real time.
Q: How do I update or cancel my order?
A: You can modify or cancel your order by logging into your account. Changes must be made at least [insert time frame, e.g., 2 hours] before your scheduled delivery.
Q: Who do I contact if there’s an issue with my order?
A: Our support team is here to help! You can reach us through the chat feature on our website, by phone, or by emailing [support@email.com].