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Delivery and Returns Policy

Last Updated: [Date]

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Welcome to [Company]! This Delivery and Returns Policy outlines the terms and conditions for our grocery shopping and delivery services. Please read this policy carefully to understand your rights and obligations.

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1. Delivery Policy

1.1 Delivery Areas

We currently offer delivery services to the following areas:

  • [List of Serviceable Areas or Regions]

If you are unsure whether we deliver to your location, please contact us at [Email] or visit our website [Website URL] for more information.

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1.2 Delivery Fees

Delivery fees are based on your location and the size of your order. Fees are displayed at checkout before you confirm your order. [Company] reserves the right to change delivery fees at any time, with changes effective upon posting to our website.

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1.3 Delivery Times

  • Standard Delivery: Orders placed before [Cut-off Time] will be delivered by [Delivery Timeframe, e.g., same day or next day].

  • Scheduled Delivery: You may choose a specific delivery date and time during the checkout process, subject to availability.

Please note that delivery times are estimates and may vary due to factors beyond our control, such as traffic, weather conditions, or high demand periods.

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1.4 Order Processing

Once your order is placed, our team will process it within [Processing Time, e.g., 1-2 hours]. You will receive a confirmation email with your order details and estimated delivery time.

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1.5 Delivery Instructions

To ensure a smooth delivery, please provide clear and accurate delivery instructions, including:

  • Apartment or unit number

  • Specific entrance or gate codes

  • Preferred delivery location (e.g., front door, back door)

 

1.6 Contactless Delivery

For your safety and convenience, we offer contactless delivery options. Please specify your preference during the checkout process.

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2. Returns and Refunds Policy

2.1 Eligibility for Returns

We strive to provide high-quality products. If you receive a damaged, expired, or incorrect item, you are eligible for a return or refund. To be eligible:

  • Notify us within [Number of Days, e.g., 24 hours] of receiving your order.

  • Provide a photo of the damaged or incorrect item, if possible.

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2.2 Non-Returnable Items

Certain items are non-returnable due to health and safety regulations, including:

  • Perishable goods (e.g., fresh produce, dairy products, meat)

  • Personalized or customized items

 

2.3 Return Process

To initiate a return, please follow these steps:

  1. Contact our customer service team at [Email] with your order number and details of the issue.

  2. Provide any requested documentation or photos of the damaged or incorrect item.

  3. Our team will review your request and provide instructions for the return or refund process.

 

2.4 Refunds

Once your return is approved, we will process your refund:

  • Refunds will be issued to the original payment method used during purchase.

  • Please allow [Number of Days, e.g., 5-7 business days] for the refund to appear on your statement.

 

2.5 Exchange Policy

At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

 

2.6 Order Cancellations

If you need to cancel your order, please contact us as soon as possible at [Email]. Cancellations are subject to the following:

  • Before Processing: Full refund available.

  • After Processing: Partial refund or credit may be available, depending on the status of your order.

 

3. Damaged or Incorrect Items

In the event that you receive a damaged or incorrect item:

  • Contact us immediately at [Email] with your order number and a description of the issue.

  • Provide supporting evidence, such as photos, to expedite the resolution process.

[Company] will arrange for the return or replacement of the affected item at no additional cost to you.

 

4. Contact Us

If you have any questions or concerns about our Delivery and Returns Policy, please reach out to us:

Email: [Email]
Website: [Website URL]

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Thank you for choosing [Company] for your grocery shopping and delivery needs! We are committed to providing you with excellent service and high-quality products.

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