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[Company] Policies, Terms & Conditions

The policies, terms, and services outlined in the following are our legal Agreement between you and [Company], a [Company Type] based in [State], doing business under the name [Company legal name]. The following outlines the services offered on our website [website URL]. By requesting [Company] to perform services on your behalf offered on [website URL], you agree to the policies outlined in this Agreement.

Privacy Policy

Last Updated: [Date]

Introduction

[Company] values your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information.

 

Information We Collect

  • Personal Information: Name, address, email, phone number.

  • Payment Information: Credit/debit card details.

  • Usage Data: Information on how you use our services.

 

How We Use Your Information

  • To provide and improve our services.

  • To process payments and manage accounts.

  • To communicate with you about your orders and our services.

  • To comply with legal obligations.

 

Information Sharing

We do not sell your personal information. We may share information with trusted third parties who assist in operating our services, under strict confidentiality agreements.

 

Data Security

We implement robust security measures to protect your data from unauthorized access, alteration, or disclosure.

 

Your Rights

You have the right to access, correct, or delete your personal information. Contact us at [Email] to exercise these rights.

 

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with an updated "Last Updated" date.

Terms and Conditions

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Last Updated: [Date]

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Welcome to [Company]! Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using our services.

By accessing or using our services, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not use our services.

 

1. Introduction

[Company] ("we", "us", or "our") provides a variety of errand services, including but not limited to grocery shopping and delivery, transportation, personal care, and package delivery (collectively, the "Services"). These Terms govern your use of our Services.

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2. Eligibility

You must be at least 18 years old to use our Services. By using our Services, you represent and warrant that you meet this age requirement.

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3. Services

3.1 Description of Services

We offer a range of errand services to assist you in your daily tasks, including:

  • Grocery shopping and delivery

  • Transportation services

  • Personal care assistance

  • Package and document delivery

  • Additional services as listed on our website

  • ​

3.2 Service Availability

Services are subject to availability and may vary based on your location. We reserve the right to modify or discontinue any Service at any time without notice.

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4. Account Registration

To use certain Services, you may be required to create an account. You agree to:

  • Provide accurate and complete information during registration

  • Keep your account information updated

  • Maintain the confidentiality of your account credentials

  • Notify us immediately of any unauthorized use of your account

 

5. Payment Terms

5.1 Fees

Fees for our Services are outlined on our website [Website URL] and are subject to change. We will notify you of any significant changes to our pricing.

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5.2 Payment Methods

We accept various payment methods as listed on our website. All payments must be made in full before the commencement of the Service unless otherwise agreed upon.

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5.3 Invoices and Billing

You agree to pay all invoices submitted by us according to the payment terms specified. Late payments may incur additional charges.

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6. Cancellation and Refund Policy

6.1 Cancellation by You

You may cancel a scheduled Service through your account dashboard or by contacting us at [Email]. Cancellation policies, including any applicable fees, are detailed on our website.

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6.2 Cancellation by Us

We reserve the right to cancel or reschedule a Service for reasons beyond our control. In such cases, we will notify you as soon as possible and offer a full refund or reschedule the Service at your convenience.

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6.3 Refunds

Refunds, if applicable, will be processed using the original payment method within a reasonable timeframe after the cancellation.

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7. User Responsibilities

You agree to:

  • Provide accurate and complete information when requesting Services

  • Comply with all applicable laws and regulations

  • Use the Services solely for lawful purposes

  • Respect the rights of others while using our Services

  • ​

8. Intellectual Property

All content, trademarks, and data on our website, including but not limited to text, graphics, logos, images, and software, are the property of [Company] or its licensors and are protected by intellectual property laws.

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9. Limitation of Liability

To the fullest extent permitted by law, [Company] shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, or other intangible losses, arising out of or relating to your use of our Services.

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10. Indemnification

You agree to defend, indemnify, and hold harmless [Company], its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with your access to or use of the Services.

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11. Termination

We may terminate or suspend your access to our Services immediately, without prior notice or liability, for any reason, including if you breach these Terms.

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12. Governing Law

These Terms shall be governed and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law provisions.

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13. Changes to Terms

We reserve the right to modify or replace these Terms at any time. We will notify you of any changes by updating the "Last Updated" date at the top of this page. Your continued use of the Services after any changes constitutes acceptance of the new Terms.

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14. Contact Us

If you have any questions about these Terms, please contact us at:

Email: [Email]
Website: [Website URL]

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Delivery and Returns Policy

Last Updated: [Date]

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Welcome to [Company]! This Delivery and Returns Policy outlines the terms and conditions for our grocery shopping and delivery services. Please read this policy carefully to understand your rights and obligations.

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1. Delivery Policy

1.1 Delivery Areas

We currently offer delivery services to the following areas:

  • [List of Serviceable Areas or Regions]

If you are unsure whether we deliver to your location, please contact us at [Email] or visit our website [Website URL] for more information.

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1.2 Delivery Fees

Delivery fees are based on your location and the size of your order. Fees are displayed at checkout before you confirm your order. [Company] reserves the right to change delivery fees at any time, with changes effective upon posting to our website.

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1.3 Delivery Times

  • Standard Delivery: Orders placed before [Cut-off Time] will be delivered by [Delivery Timeframe, e.g., same day or next day].

  • Scheduled Delivery: You may choose a specific delivery date and time during the checkout process, subject to availability.

Please note that delivery times are estimates and may vary due to factors beyond our control, such as traffic, weather conditions, or high demand periods.

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1.4 Order Processing

Once your order is placed, our team will process it within [Processing Time, e.g., 1-2 hours]. You will receive a confirmation email with your order details and estimated delivery time.

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1.5 Delivery Instructions

To ensure a smooth delivery, please provide clear and accurate delivery instructions, including:

  • Apartment or unit number

  • Specific entrance or gate codes

  • Preferred delivery location (e.g., front door, back door)

 

1.6 Contactless Delivery

For your safety and convenience, we offer contactless delivery options. Please specify your preference during the checkout process.

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2. Returns and Refunds Policy

2.1 Eligibility for Returns

We strive to provide high-quality products. If you receive a damaged, expired, or incorrect item, you are eligible for a return or refund. To be eligible:

  • Notify us within [Number of Days, e.g., 24 hours] of receiving your order.

  • Provide a photo of the damaged or incorrect item, if possible.​

 

2.2 Non-Returnable Items

Certain items are non-returnable due to health and safety regulations, including:

  • Perishable goods (e.g., fresh produce, dairy products, meat)

  • Personalized or customized items

 

2.3 Return Process

To initiate a return, please follow these steps:

  1. Contact our customer service team at [Email] with your order number and details of the issue.

  2. Provide any requested documentation or photos of the damaged or incorrect item.

  3. Our team will review your request and provide instructions for the return or refund process.

 

2.4 Refunds

Once your return is approved, we will process your refund:

  • Refunds will be issued to the original payment method used during purchase.

  • Please allow [Number of Days, e.g., 5-7 business days] for the refund to appear on your statement.

 

2.5 Exchange Policy

At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

 

2.6 Order Cancellations

If you need to cancel your order, please contact us as soon as possible at [Email]. Cancellations are subject to the following:

  • Before Processing: Full refund available.

  • After Processing: Partial refund or credit may be available, depending on the status of your order.

 

3. Damaged or Incorrect Items

In the event that you receive a damaged or incorrect item:

  • Contact us immediately at [Email] with your order number and a description of the issue.

  • Provide supporting evidence, such as photos, to expedite the resolution process.

[Company] will arrange for the return or replacement of the affected item at no additional cost to you.​​

What type of information do you collect?

 

We receive, collect, and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information, and purchase history.

 

We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, and communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

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How do you collect information?

 

When you conduct a transaction on our website, as part of the process, we collect the personal information you give us such as your name, address, and email address. Your personal information will be used for the specific reasons stated above only.

 

Why do you collect such personal information?

 

We collect Non-personal and Personal Information for the following purpose.

  1. To provide and operate the services.

  2. To provide our users with ongoing customer assistance and technical support.

  3. To be able to contact our visitors and users with general or personalized service-related notices and promotional messages.

  4. To create aggregated statistical data and other aggregated and inferred non-personal information, which we or our business partners may use to provide and improve our respective services. 

  5. To comply with any applicable laws and regulations.

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How do you store, use, share and disclose your site visitors' personal information?

 

Our website is hosted on the Wix.com platform. Wix.com provides us with an online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure our store and its service providers' secure handling of credit card information.

 

How do you communicate with your site visitors?

 

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.

 

How can your site visitors withdraw their consent?

 

If you do not want us to process your data, or have questions about our policy, please contact:

[Contact Person]

[email and/or phone]

Learn more about cookies here.

Contact Us

 

If you have any questions or concerns about our policies, please reach out to us:

Email: [Email]
Website: [Website URL]

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