1. What types of grocery shopping services do you offer?

We offer shopping services at local grocery stores as well as the Costco warehouse in the nearby area. You can select items from a wide range of products, including fresh produce, pantry staples, household goods, and more.

2. How much advance notice is required for placing an order?

We require a 24-hour advance notice for all orders to ensure the best selection and timely delivery.

3. Do you accommodate rush orders?

Yes, we do accommodate rush orders for an additional fee of $45. Please contact us directly to arrange a rush order.

4. Is there a deposit required to place an order?

Yes, we require a $20 deposit to secure your order. This deposit is non-refundable but will be applied toward your final total.

5. When is payment due for my grocery order?

Full payment is required prior to delivery. We accept various forms of payment, which will be processed once your order is ready for delivery.

6. What is your return policy?

Due to the perishable nature of many grocery items, we are unable to accept returns on most products. However, if there is an issue with your order, such as receiving an incorrect or damaged item, please contact us within 24 hours of delivery. We will work with you to resolve the issue promptly.

7. What if an item I ordered is out of stock?

If an item is not in stock at the time of shopping, we will attempt to contact you to offer suitable substitutions. If we are unable to reach you, we will use our best judgment to substitute with a comparable item or issue a refund for that product.

8. Do you charge any additional fees for your services?

Aside from the rush order fee and credit card processing fee, there are no additional service fees. However, all prices are subject to the in-store pricing at the time of shopping, which may vary slightly from the prices listed on our website. 

9. How do I receive my order?

We offer both pickup and delivery options. For pickup, you can collect your order from our location in Kimball Junction. For delivery, we'll bring the groceries directly to your specified address.

10. Can I cancel or modify my order after placing it?

Yes, you can cancel or modify your order up to 12 hours before the scheduled shopping time. After this window, changes may not be possible, and your deposit will be non-refundable.

11. Are there any items you do not shop for?

While we strive to meet all your shopping needs, certain items, such as specialty pharmaceuticals, tobacco, and alcohol, may be restricted based on availability, store policy, or local regulations.

12. How do I get started with placing an order?

You can easily start by browsing our website, creating a grocery list, and submitting it through our online platform. Be sure to disable the payment processor at checkout to ensure your order is sent to your email without processing a payment. You can also contact us directly for assistance or special requests.