Our Pre-arrival Grocery Stocking Service is designed to have your vacation rental stocked with groceries before you arrive. Simply provide your list, arrival details, and rental location, and we will handle the rest, including coordinating access and storage with the property manager.

No, you can only order grocery items from Costco and the stores that are specifically listed on our website. We carefully select our partner stores to ensure the best quality and availability of products for our customers. If you have specific needs or requests from other stores not listed, please contact us directly and we will do our best to accommodate your requests where possible.

For each item listed in our store, you have several options to manage situations where the item may not be available: Purchase a Substitute: You can choose to allow us to select a similar item as a replacement. Do Not Purchase: You can opt for us not to purchase anything if the specific item is unavailable. Leave a Note: Provide specific instructions on how you'd like us to handle the situation. Be Contacted: Request that we contact you for further instructions if the item is not available. Please select the option that best suits your needs for each item during the checkout process. This way, we can ensure that your shopping experience meets your expectations even when faced with inventory issues.

Due to the nature of our service, where we purchase items on behalf of our customers, the typically lenient return policy offered by Costco might not apply. This can make it challenging to return items once purchased. To mitigate this, we ensure that all items selected are not damaged, are fresh, and have a sufficient expiration date. We recommend that you only purchase items that you are familiar with, or are willing to try, knowing there is a risk they may not meet your taste expectations. If you encounter any issues with your order, please contact us directly so we can address your concerns.

Yes, we take great care to ensure that refrigerated and frozen items remain fresh during transportation. All such items are transported in insulated bags designed to maintain temperatures below 40 degrees Fahrenheit. Although frozen items may experience slight thawing, we minimize this risk by shopping for these items last and giving them extra care during transport. This ensures that they arrive at your destination in the best possible condition. If you have specific concerns about the freshness of delivered items, please let us know, and we will address them promptly.

No, you do not need a Costco membership to order items from Costco through our service. We operate under a Costco Business Membership which allows us to purchase items on behalf of others. This arrangement lets us extend the benefits of Costco's product range to you without requiring individual membership.

Return and Cancellation Policy for Grocery Items Cancellations Made More Than 48 Hours Before Delivery: Orders canceled more than 48 hours before the scheduled delivery or stocking time are eligible for a full refund, including the deposit. Cancellations Made Within 48 Hours of Delivery: Cancellations within 48 hours may incur charges based on the order's status. If restocking is required, frozen and refrigerated items will be charged at full price, plus a 25% restocking fee. All other items will incur a 25% fee per item to cover costs already incurred.

Yes, we have specific deadlines for order submissions to ensure timely processing and pickup. Orders accompanied by a deposit received by 3 PM from Monday through Friday can be picked up the following day starting at 10 AM. For a Monday pickup, orders must be placed by 5 PM on the preceding Sunday. These deadlines help us manage the shopping and preparation needed to provide you with the freshest items and a convenient pickup experience. If you require assistance outside of these times or have an urgent need, please contact us directly, and we will do our best to accommodate your request.

Currently, we do not offer delivery for heated items such as rotisserie chicken and pizza. These items must be maintained within a specific temperature range to ensure food safety, and they have a limited window of just 2 hours when the temperature is between 40 and 140 degrees Fahrenheit. Due to these safety considerations, we are unable to guarantee that these items would arrive at your location while still meeting the stringent food safety standards required. We prioritize the health and safety of our customers and choose only to deliver items that can be safely transported.

Our delivery fees start at $15 for local deliveries within a 5-mile radius of Kimball Junction. For areas further away, fees increase based on distance, up to a maximum of $45 for deliveries up to 20 miles away.

Yes, our pre-arrival grocery stocking service includes putting away your groceries in your vacation rental's kitchen. If you expect to be late, please inform us in advance, and we will coordinate with your rental's management to ensure everything is properly stored.

When placing your order, a 20% deposit is required to secure your items. This deposit is applied towards your final bill, with the balance due upon delivery or completion of the stocking service.

Absolutely! If you have specific requests not listed in our online store, please let us know. We are happy to source additional items from local suppliers whenever possible.

You can add items to your order up to 24 hours before the scheduled delivery time. Please contact us directly to adjust your order.

You do not need to be present for deliveries to your vacation rental as long as we have prior approval to access the property. For residential deliveries, we recommend someone be home to ensure proper storage of perishables.

Gratuities are greatly appreciated and can be given directly to the delivery person or included in your final invoice, as per your convenience.

We will notify you if an item is unavailable and unless specified otherwise in your order, will provide a similar alternative. You can opt out of substitutions in your order preferences.

The remaining balance will be billed after the shopping is completed. The initial deposit will be deducted from this total.

Absolutely! You can schedule your grocery delivery up to two weeks in advance through our website or by contacting customer service directly. Our online platform not only allows you to view current Costco in-store pricing but also provides a grocery organizer tool to help simplify your planning process. This tool is especially useful for coordinating and sharing the cost of groceries with others, making it convenient for group orders or events. Take advantage of our planning features to ensure you have all your grocery needs covered well ahead of time.

Yes, our website uses SSL encryption to protect your personal and payment information. We are committed to maintaining the highest levels of security.

We accept all major credit cards, including Visa, MasterCard, American Express, and Discover.

Please contact us immediately if there is any issue with your order. We are here to help and will resolve any problems as quickly as possible to ensure your satisfaction.